Manage Account or Subscription

Sections in this article (click to go to section):

If you are using the mobile app, read this guide instead: Mobile App Guide

 

Manage your account and view subscription details online

1. Log in to TheEpochTimes.com at the top right corner

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2. Click on your Customer Portal at the top right corner

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3. You can view your subscription details, including your plan, creation date, next renewal date, and renewal charge, by navigating to the Subscription section in the left menu.

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Download invoices

1. In the Customer Portal, click the Billing History section, then click on the download button to obtain the invoice you wish to view. 

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Change display name

1. In the Customer Portal, click the Account section, then select Edit (Next to My info)

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2. Enter the new display name in the pop-up window and click on Save.

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Change email address

Please check Change Your Email Address for the detailed procedures.

 

Change password

1. In the Customer Portal, click the Password section. 

2. Enter the new password twice and click on Save.

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Update payment method

1. In the Customer Portal, click the Subscription section, then select Update (Next to Payment Method). If you have multiple subscriptions, please begin by selecting the specific subscription for which you intend to update the payment method.

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2. Enter card information in the pop-up window and click on Save. For PayPal users, you will be asked to log into your PayPal account and authorize the payment agreement. 

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Change or add shipping address (print subscribers only)

1. In the Customer Portal, click the Subscription section, then select Edit next to Delivery Address.

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2. Fill out the recipient's name and full shipping address, and click on Save.

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Cancel your subscription free of charge

You may cancel free of charge at any time through your Account page online or by calling our Customer Service Hotline. See this article for more information about subscription cancellation.