Repeatedly Asked to Log in?

 

There are 3 possible reasons why you continually need to enter login information:

 

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You are browsing with a “private” / “incognito” mode

No search history or auto-fill information will be remembered in this mode

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You blocked all your cookies

Yes, we want to block most of the cookies but not all

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Enable Autofill

If those don’t work, you can try this

 

In these instructions, we will go step-by-step on how to solve the problem (click to go to section).

For Computer Users:

For Phone Users:

 

For Computer Users:

 

If you are using Google Chrome:

Check if you are browsing with incognito mode. If so, click the Incognito icon located at the top right corner, then click “Close Incognito”.

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Then, check if you blocked all the cookies. Click the 3 dots located at the top right corner, then click “Settings” at the bottom of the menu.

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Click “Security and Privacy” in the left menu, and select “Cookies and other site data”.

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Make sure that the two options, “Block all cookies” and “Clear cookies and site data when you close all windows” are opted out.

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You can also enable the autofill function which automatically fills your login information for you. To enable that, click “Autofill” in the left menu, then go to “Passwords”.

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Check the two options, “Offer to save passwords” and “Auto Sign-in”.

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If you are using Safari:

A message will show up if you are browsing with private mode. Close the window and click Safari again, it will open a regular window automatically.

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Click “Safari” on the top left corner, right beside the Apple icon. Then, click “Preferences…” :

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Click “Privacy” on the menu bar, and make sure the option “Block all cookies” is opted out. 

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You can also enable the autofill function which automatically fills your login information for you. To enable that, click “Autofill” in the menu bar, and check the “User names and passwords” option.

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If you are using Brave:

Check if you are browsing in private mode. If so, click the sunglasses icon located at the top right corner, then click “Exit Private Window”.

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Then, to check if you blocked all the cookies, click the 3 dash lines located at the top right corner, then click “Settings” at the bottom of the menu.

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Click the “Security and Privacy” tab in the left menu, then, click “Cookies and other site data”.

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Make sure that the two options, “Block all cookies” and “Clear cookies and site data when you close all windows” are opted out.

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You can also enable the autofill function which automatically fills your login information for you. To enable that, click “Autofill” under “Additional settings” in the left menu, then go to “Passwords”.

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Check the two options, “Offer to save passwords” and “Auto Sign-in”.

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For Phone Users:

 

If you are using Google Chrome on your iPhone: 

Check if you are browsing with Incognito mode on. If so, find the square icon on the bottom bar.

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On the top bar, press the square in the middle. It will bring you back to normal mode. Then press the plus button at the bottom to start browsing.

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Press the three dots located at the bottom right corner, then press Settings.

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You can also enable the autofill function which automatically fills your login information for you. To enable that, go to Passwords. 

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Choose the “Save Passwords” option.

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If you are using Google Chrome on your Android phone:

Check if you are browsing with Incognito mode on. If so, find the square icon located at the top right corner.

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On the top bar, press the square icon, then press the tab in the normal mode. If there’s no tab, press the plus button at the top left corner to add a tab.

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Press the three dots located at the top right corner, then press Settings.

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You can also enable the autofill function which automatically fills your login information for you. To enable that, go to Passwords.

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Make sure the “Save Passwords” option is checked.

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If you are using Safari on your iPhone:

To exit private mode with a software version of iOS 15, press the double-square icon located at the bottom right corner. Check here for the newer versions of iOS. 

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Then press “Private” on the bottom menu bar.

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Select the first option down the list, “Start Page”, then press “Done”

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Then, you’ll have a tab in normal browsing mode.

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To exit private mode with a software version of iOS 14 or earlier, press the “private” button located at the bottom left corner.

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If you are using Safari on your iPad:

To exit private mode on iPad with a software version of iOS 15, press the sidebar icon located at the top left corner. Check here for the newer versions of iOS. 

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Press the first option down the list, “Start Page”.

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To close the menu, press the sidebar icon again.

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Then you can browse in a normal browsing mode.

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To check your cookies settings for iPhone or iPad with any software version:

Go to your app “Settings”, scroll down the list and find “Safari”. Check here for the newer versions of iOS. 

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Scroll down the list again to find “Block All Cookies”. Make sure it’s opted out.

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To check if your autofill password’s function is enabled, go back to the main page of “Settings”. Then, go to “Passwords”.

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Press “AutoFill Passwords”

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Make sure the option is checked.

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